Our commitment
Intellidu Canada Inc. is committed to making SkillShift+ usable by as many people as possible, including people who use assistive technology such as screen readers, screen magnifiers, speech-recognition software, switch devices and keyboard-only navigation.
Accessibility is treated as an ongoing obligation rather than a one-time project. This statement is reviewed at least annually and whenever a significant new feature is released.
What we are building toward
We are working to ensure that the following are true across the Platform, including the course player, quizzes, simulations, the Career Readiness Assessment, the AI Interview Coach, the Resume Builder, the Skill Passport and checkout:
| Area | Commitment |
|---|---|
| Keyboard navigation | All interactive elements — menus, players, quizzes, forms, modals and the cookie banner — are reachable and operable using a keyboard alone, in a logical order, without keyboard traps. |
| Visible focus | A clearly visible focus indicator is shown on every focusable element. |
| Screen-reader labels | Buttons, links, form fields, controls and landmarks carry meaningful, programmatically associated names and roles. |
| Alternative text | Meaningful images carry descriptive alternative text; decorative images are marked so that assistive technology can skip them. |
| Captions | Course videos carry accurate captions. |
| Transcripts | Text transcripts are provided for video content. |
| Colour contrast | Text and meaningful interface elements meet recognized minimum contrast ratios, and colour is never the only means of conveying information. |
| Text resizing | Content remains readable and functional when text is enlarged, without loss of content or functionality. |
| Accessible forms | Every input has a visible, associated label; required fields and formats are stated in text; instructions are not conveyed by placeholder text alone. |
| Clear error messages | Errors are identified in text, describe what is wrong and how to correct it, and are announced to assistive technology. |
| Timing | Where a feature is timed, users are informed and, where the activity permits, given the ability to extend or turn off the limit. |
| Mobile responsiveness | Content reflows and remains operable on small screens and at high zoom levels, in both orientations. |
| Accessible documents | Certificates and Career Reports are generated so that their text is selectable and readable by assistive technology, rather than as flat images. |
AI features and accessibility
- The AI Interview Coach offers a text-based practice mode. Recorded audio or video practice is optional and is never required to use the feature.
- Where a spoken response is used, a text transcript is made available to you.
- AI-generated feedback is presented as structured text so that it can be read by assistive technology, rather than only as a graphic or score dial.
- If an accessibility barrier prevents you from using an AI feature, contact us and we will work with you on an alternative or an accommodation.
Known limitations
We believe it is more useful to state honestly what is not yet complete than to claim a standard we have not verified. As at the effective date of this statement:
| Area | Current position |
|---|---|
| Formal accessibility audit | A full audit against a published standard has not yet been completed. Until it is, no conformance level is claimed. |
| Captions and transcripts | Coverage across all course videos is in progress and is not yet complete for every module in every course category. |
| Third-party components | Some components supplied by third parties — including payment and authentication interfaces — are outside our direct control. We select accessible components where we can and raise defects with the supplier. |
| Legacy content | Some earlier course material may not yet meet the commitments in section 2 and is being reviewed as part of ongoing content updates. |
| Assistive-technology testing | Testing across the full range of assistive technologies, browsers and devices is not yet exhaustive. |
This list is updated as items are completed or as new limitations are identified.
Improvement plan
| Stage | Activity |
|---|---|
| Stage 1 — Baseline | Automated accessibility testing integrated into the development process; keyboard and focus review of all primary user journeys. |
| Stage 2 — Manual review | Manual screen-reader testing of the signup, course player, quiz, simulation, assessment, interview, résumé, Passport and checkout journeys. |
| Stage 3 — Content | Completion of captions and transcripts across the course catalogue; alternative text review of all instructional images. |
| Stage 4 — Independent evaluation | Evaluation against a published standard, including testing by people with disabilities where feasible. |
| Stage 5 — Statement update | Update of this statement to record the standard, conformance level, audit date and any remaining exceptions. |
| Ongoing | Accessibility acceptance criteria applied to every new feature before release; annual review of this statement. |
Accommodation requests
If you encounter a barrier, or need content or a service in an alternative format, contact us at info@skillsshift.ca with the word "Accessibility" in the subject line. Please tell us the page or feature, what you were trying to do, the assistive technology and browser you were using, and how we can reach you.
We aim to acknowledge accessibility requests within five (5) business days and to agree a resolution or an interim alternative with you. Where a barrier cannot be removed quickly, we will offer an alternative means of obtaining the content or completing the activity, at no additional cost.
Feedback
Feedback on the accessibility of SkillShift+ is welcome and is used to set priorities. You may send feedback by email to info@skillsshift.ca or by mail to the address below, and you may do so anonymously if you prefer. Feedback is recorded, reviewed by the Privacy Officer and reflected in the improvement plan.
Review
| Item | Detail |
|---|---|
| Last accessibility review date | August 17, 2026 |
| Nature of that review | Internal review of commitments, known limitations and improvement plan. No independent third-party audit has been conducted to date. |
| Next scheduled review | August 17, 2027, or earlier upon release of a significant new feature |
Contact information
Questions, requests and complaints relating to this document may be directed to:
- Operator
- Intellidu Canada Inc. (operating the SkillShift+ platform)
- Attention
- Dr. Chandan Singh, Privacy Officer
- Address
- 1910-135 Hillcrest Avenue, Mississauga, ON L5B 4B1, Canada
- info@skillsshift.ca
- Website
- skillsshift.ca
- Accessibility contact
- info@skillsshift.ca (subject line: Accessibility)
- Effective date
- August 17, 2026
- Last updated
- August 17, 2026
- Version
- 1.0