Refund, Cancellation, Subscription and Access Policy

This policy explains when a refund is available for a SkillShift+ purchase, how cancellation works, and how long you retain access to what you have bought. It applies to all purchases made through the SkillShift+ platform operated by Intellidu Canada Inc., and forms part of the SkillShift+ Terms of Use.

All prices are in Canadian dollars unless stated otherwise at checkout. Payments and refunds are processed through Stripe. Approved refunds are returned to the original payment method.

The merchant of record is Intellidu Canada Inc. The Stripe account, the statement descriptor on your card or bank statement, and every receipt and invoice identify Intellidu Canada Inc. A brand name may appear alongside the legal name, but the legal name is the party you have contracted with. If you do not recognize a charge, check for Intellidu Canada Inc. before treating it as unauthorized.

1. Email info@skillsshift.ca from the email address registered to your account.
2. Include your name, the order or transaction reference, the item purchased, the date of purchase, and the reason for the request.
3. We will acknowledge the request and may ask for additional information to verify eligibility.
4. We aim to decide within five (5) business days of receiving a complete request. Where a decision requires investigation of a technical issue, we will tell you and provide a revised timeline.
5. Approved refunds are issued to the original payment method. Your bank or card issuer typically takes a further five (5) to ten (10) business days to post the funds.
6. If a request is refused, we will explain why and tell you how to escalate the matter.

A refund may be requested within seven (7) calendar days of purchase, and will be granted where all of the following are true:

• less than ten percent (10%) of the course was accessed;
• no certificate was issued for the course;
• no final assessment was completed; and
• no substantial downloadable material was used — that is, downloadable study materials, templates or resources forming a significant part of the course value have not been downloaded.

Where one or more of these conditions is not met, the purchase is not refundable under this section. We may still grant a refund in the circumstances listed in section 8 (duplicate charges, incorrect charges and confirmed platform failures) or where a statutory right applies.

Despite the above, a refund will be granted for a generated report where any of the following applies:

• a duplicate charge was taken for the same report;
• an incorrect charge was taken (wrong item, wrong amount or wrong account);
• a confirmed platform failure prevented delivery or access to the report;
• the report was materially incomplete because of a technical problem on our side — for example, sections missing or truncated as a result of a processing failure; or
• a right required by law applies to the purchase.

Dissatisfaction with the conclusions, recommendations or pathway analysis in an accurately generated report is not, by itself, a ground for refund. The report is an informational analysis, not a guarantee of any outcome — see the Career, Immigration, Licensing and Certificate Disclaimer.

• Cancel at any time. You may cancel a subscription at any time through your account or by contacting us.
• Effect of cancellation. Cancellation prevents the next renewal. It does not end the current billing period.
• Access continues. You keep access to subscription features until the end of the paid billing period.
• No prorated refund. There is no prorated refund for the unused portion of a billing period, except where required by law or where a ground in section 8 applies.
• Accidental renewal. Where a subscription renews and you did not intend it to, a refund of that renewal will be granted if requested within forty-eight (48) hours of the renewal charge and no premium feature has been used after the renewal.
• Failed payment. If a renewal payment fails, access to paid features may be suspended until payment is resolved.
• Price changes. Changes to subscription pricing take effect at the next renewal following reasonable notice. You may cancel before that renewal.

Unless the checkout page states otherwise for a specific offer, the following access periods apply:

We recommend downloading certificates and reports you wish to keep. If your account is deleted, access to progress, certificates, reports and Skill Passport data ends and cannot be restored — see the Privacy Policy.

Regardless of the rules above, we will investigate and, where verified, refund:

• duplicate charges for the same item;
• incorrect charges — wrong item, wrong amount, wrong currency or a charge to the wrong account;
• unauthorized charges, following verification;
• confirmed platform failures that prevented you from receiving what you paid for; and
• any circumstance in which a refund is required by applicable law.

• the seven-day window for an individual course has passed, or a course condition in section 3 is not met;
• a Career Report has been generated correctly and the request is based on disagreement with its content;
• credits have been used, or have expired;
• the request relates to change of mind after substantial consumption of content;
• access was lost because of a breach of the Terms of Use or Acceptable Use Policy resulting in suspension or termination for cause;
• the request relates to a dissatisfying outcome with a third party — for example, that an employer, regulator or immigration authority did not accept a certificate or reach a favourable decision. SkillShift+ does not guarantee any such outcome.

If you believe a charge is incorrect, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

Where a chargeback is resolved in our favour and the service was properly delivered, access may be restored at our discretion once the amount is settled.

We may update this policy. The version in effect at the time of your purchase governs that purchase. The effective date and last-updated date appear on this document.