What this notice covers
SkillShift+ is operated by Intellidu Canada Inc., 1910-135 Hillcrest Avenue, Mississauga, ON L5B 4B1, Canada.
Some SkillShift+ features use artificial intelligence ("AI") to generate results. This notice tells you which features use AI, what information is sent for processing, who processes it, what the limits of AI results are, and what happens if you say no.
Which features use AI
| Feature | What the AI does |
|---|---|
| Career Readiness Report | Analyses your assessment answers and profile to produce an individualized readiness analysis and pathway narrative. |
| AI Interview Coach | Generates practice questions, scores your answers question by question, and produces written feedback and improvement recommendations. |
| Resume Builder assistance | Suggests wording, structure and phrasing for résumé sections you choose to improve. |
| Module simulations | Evaluates your responses to scenario-based exercises and returns feedback. |
| Career and course recommendations | Suggests courses and next steps based on your preferences and progress. |
| Skill Passport insights | Generates a plain-language explanation of your score and what would improve it. |
| Course-support tools | Provides explanations and practice support relating to course content. |
What information is sent, and why
When you use an AI feature, the information needed for that feature is transmitted to our AI provider for processing and the result is returned to you. Depending on the feature, this may include:
- your assessment answers;
- profile fields such as education, work experience, language results, province and occupation preference;
- immigration status, only where you have chosen to provide it and the feature requires it;
- résumé sections you ask to improve;
- interview questions and your answers, including the transcript of a recorded answer where you have consented to recording;
- simulation inputs and scenario context;
- Skill Passport score components;
- the prompt or instruction you type.
Purpose. The information is sent only to generate the result you asked for — a report, a score, feedback, a suggestion or an explanation. It is not sent for advertising, profiling for advertising, or sale.
Minimization. We aim to transmit only what the feature reasonably needs. Where a feature can work on a summary rather than a full record, we send the summary.
Please do not include your Social Insurance Number, passport number, health information, banking details or another person's private information in prompts, answers or uploads.
Who processes the information
| Item | Detail |
|---|---|
| AI provider | OpenAI, through the OpenAI API |
| Where processing may occur | On servers that may be located outside Ontario and outside Canada, including in the United States |
| Consequence | While information is in another country it may be accessible to the courts, law enforcement and national security authorities of that country under the laws applicable there |
| Provider retention | Standard API abuse-monitoring logs may be retained by the provider for a limited period — currently stated by OpenAI as up to 30 days — depending on the API feature and account controls in use |
Model training
We do not tell you that "no one ever stores this information." That would be inaccurate. Limited provider-side abuse-monitoring retention may apply, as described in section 4.
How long SkillShift+ keeps AI information
| Information | Retention |
|---|---|
| Interview audio and video recordings | 90 days, unless you delete them earlier |
| Interview transcripts and AI feedback | 12 months |
| Career Reports | Active period plus up to 24 months |
| Resume Builder content and Skill Passport data | Active period plus up to 24 months |
| AI prompts and outputs for other features | In line with the related record, and not longer than the periods above |
| Consent records for AI processing | 7 years |
Limits of AI results
- AI results may be incomplete, inaccurate, outdated or inconsistent, and may reflect bias present in underlying data.
- Results are generated automatically and are not reviewed by a person before you see them.
- Results are educational and informational. They are not legal, immigration, licensing, medical or financial advice.
- AI does not make final employment, immigration, licensing or admission decisions on this Platform. No such decision about you is made by automated means without the ability to obtain human review.
- Scores, including AI-influenced parts of the Skill Passport, are indicative only.
- Always verify important information — licensing requirements, NOC classification, immigration criteria, employer requirements — with the responsible employer, regulator, institution or government authority.
- You may request human review of an AI-influenced result that materially affects you by emailing info@skillsshift.ca.
Recording consent is separate
Consent to AI processing is not consent to be recorded. Audio and video recording in the AI Interview Coach requires a separate, express consent, obtained before each recorded session. You can use text-based interview practice without recording. You are responsible for ensuring that no other identifiable person is recorded without their knowledge and consent.
Your choices
| If you | Then |
|---|---|
| Select I Agree | AI features become available to you, and your consent is recorded with the notice version, date, time and method. |
| Select I Do Not Agree | AI features are disabled. You can still use recorded course videos, study materials, quizzes, non-AI course content, your account, certificates earned through non-AI activity, and support. Features that depend on AI — the Career Report, AI Interview Coach, AI résumé assistance, simulations and AI recommendations — will not be available. |
| Withdraw consent later | AI features are disabled from that point. Withdrawal is not retroactive: it does not undo processing already carried out. Existing reports and feedback remain subject to the retention periods in section 6 unless you also request deletion. |
To withdraw consent, use the AI settings in your account where available, or email info@skillsshift.ca.
On-screen controls
The consent screen presented before first use of an AI feature offers exactly these three controls:
| Control | Behaviour |
|---|---|
| I Agree | Records a granted AI consent with version and timestamp, and enables AI features. |
| I Do Not Agree | Records a refused AI consent with version and timestamp, closes the AI feature, and returns the User to non-AI content. |
| View Full AI Notice | Opens this notice in full. |
Contact information
Questions, requests and complaints relating to this document may be directed to:
- Operator
- Intellidu Canada Inc. (operating the SkillShift+ platform)
- Attention
- Dr. Chandan Singh, Privacy Officer
- Address
- 1910-135 Hillcrest Avenue, Mississauga, ON L5B 4B1, Canada
- info@skillsshift.ca
- Website
- skillsshift.ca
- Effective date
- August 17, 2026
- Last updated
- August 17, 2026
- Version
- 1.0