Active Curriculum

Banking & Financial Services
Operations

Prepare workers for roles in banking and financial services.

Learner
Syllabus Overview

Structured learning journey.

1
41 Mins

Banking Industry Overview

Module 1 provides a foundational overview of the banking industry, including key financial institutions, major banking sectors, career paths, and the role of regulation in maintaining stability and trust.

Key Terminology

1Banking Industry: The system of financial institutions that provide services such as deposits, lending, and payments to support the economy.
2Financial Institution: An organization that offers financial services including banking, lending, and investment products.
3Commercial Bank: A for-profit bank that provides everyday financial services such as accounts, loans, and credit to individuals and businesses.
4Credit Union: A member-owned financial institution that offers similar services to banks, often focused on community benefits.
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2
43 Mins

Customer Service in Banking

Module 2 covers the core skills of customer service in banking, including professionalism, communication, relationship building, cross-selling, and complaint handling to support strong customer experiences.

Key Terminology

1Customer Service: The support and assistance provided to banking customers to meet their needs and ensure satisfaction.
2Professional Demeanor: The behavior, attitude, and communication style expected in a professional banking environment.
3Customer Relationship: The ongoing connection between a bank and its customers built through trust, communication, and service.
4Cross-Selling: Offering additional banking products or services that match a customer’s financial needs.
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3
44 Mins

KYC & Customer Identification

Module 3 covers the fundamentals of KYC and customer identification in banking, including identity verification, due diligence, and enhanced checks for high-risk clients to ensure compliance and reduce financial crime risk.

Key Terminology

1KYC (Know Your Client): A banking requirement to verify customer identity, understand financial activity, and monitor risk throughout the customer relationship.
2FINTRAC: The Financial Transactions and Reports Analysis Centre of Canada, responsible for monitoring and enforcing anti-money laundering compliance.
3Identification Verification: The process of confirming a customer’s identity using valid government-issued documents and digital verification methods.
4Customer Due Diligence (CDD): The process of assessing and understanding a customer’s financial profile, expected activity, and risk level.
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4
42 Mins

AML & Anti-Money Laundering

Module 4 covers the fundamentals of anti-money laundering (AML), including money laundering stages, suspicious transaction reporting, FINTRAC requirements, and compliance programs used to prevent financial crime in banking.

Key Terminology

1Money Laundering: The process of concealing the origins of illegally obtained money to make it appear legitimate.
2Anti-Money Laundering (AML): The laws, regulations, policies, and procedures used to detect, prevent, and report money laundering and related financial crimes.
3Placement: The first stage of money laundering where illegal funds are introduced into the financial system.
4Layering: The second stage of money laundering involving multiple transactions designed to hide the source of funds.
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5
45 Mins

Fraud Prevention in Banking

Module 5 covers the main types of banking fraud, key warning signs, internal controls, and fraud investigation procedures used to detect and prevent financial crime in banking.

Key Terminology

1Fraud: Intentional deception used to gain financial or personal benefit through dishonest means.
2Check Fraud: Fraud involving the manipulation, forgery, or theft of paper checks to illegally obtain funds.
3Card Fraud: Unauthorized use of debit or credit card information to access or steal funds.
4Wire Fraud: Fraud involving electronic fund transfers, often using deception or impersonation to redirect money.
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6
43 Mins

Account Opening & Maintenance

Module 6 covers the basics of opening and maintaining bank accounts, including account types, onboarding procedures, identity and signature verification, and ongoing account updates to ensure accuracy and compliance.

Key Terminology

1Account Opening: The process of creating a new customer account in a financial institution after identity verification and approval.
2Chequing Account: A transactional account used for everyday banking activities such as deposits, withdrawals, and bill payments.
3Savings Account: An account designed for storing money and earning interest with limited transaction activity.
4Joint Account: An account shared by two or more individuals with defined access and ownership rights.
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7
41 Mins

Payments & Transactions

Module 7 introduces the main types of banking transactions, including deposits, withdrawals, electronic transfers, bill payments, PADs, and cheque processing, with a focus on accuracy, security, and fraud prevention.

Key Terminology

1Banking Transaction: Any movement of money into, out of, or between bank accounts that must be processed accurately and securely.
2Deposit: Money added into a bank account through cash, cheque, or electronic transfer.
3Withdrawal: Money taken out of a bank account through ATM, branch, or electronic payment methods.
4Wire Transfer: A direct, often high-value transfer of funds between financial institutions that is typically fast and irreversible.
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8
41 Mins

Digital Banking Tools

Module 8 introduces the main digital banking tools, including online banking, mobile apps, e-transfers, and digital wallets, with a focus on how they enable fast, secure, and convenient financial transactions.

Key Terminology

1Digital Banking: The use of online and mobile technology to perform banking activities without visiting a physical branch.
2Online Banking: A web-based platform that allows customers to access and manage their bank accounts through a browser.
3Mobile Banking: Banking services accessed through smartphone or tablet applications.
4E-Transfer: A digital method of sending money between individuals or businesses using email or phone number identification.
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9
42 Mins

Credit Products & Lending

Module 9 introduces key lending products such as loans, credit lines, mortgages, and credit cards, along with how banks assess risk and make credit decisions using scoring and automated systems.

Key Terminology

1Credit: The ability to borrow money with an agreement to repay it later, usually with interest.
2Personal Loan: A fixed amount of money borrowed with a set repayment schedule and regular payments.
3Line of Credit: A flexible borrowing option that allows customers to withdraw funds up to a limit and pay interest only on what is used.
4Mortgage: A long-term loan used to purchase real estate, secured by the property itself.
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10
42 Mins

Investment & Wealth Products

Module 10 introduces key investment products like mutual funds, ETFs, RRSPs, TFSAs, RESPs, and GICs, and explains how banks help clients grow wealth while matching products to their risk and goals.

Key Terminology

1Investment: The use of money to purchase financial products with the goal of generating future returns or growth.
2Wealth Management: The process of managing financial assets and investment strategies to help clients grow and protect wealth over time.
3Mutual Fund: A pooled investment vehicle managed by professionals that invests in a diversified portfolio of assets.
4ETF (Exchange-Traded Fund): An investment fund that trades on stock exchanges and typically tracks an index or sector.
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11
42 Mins

Regulatory Compliance

Module 11 explains the key rules and regulations in banking, including privacy protection, consumer rights, complaint handling, and ongoing compliance training to ensure fair and secure financial operations.

Key Terminology

1Regulatory Compliance: The process of following laws, regulations, and internal policies that govern banking operations.
2Privacy: The protection of personal and financial information from unauthorized access or misuse.
3PIPEDA: The Personal Information Protection and Electronic Documents Act, a Canadian law that governs how private organizations handle personal data.
4Consent: Permission obtained from a customer before collecting, using, or sharing their personal information.
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12
43 Mins

Foreign Exchange & International

Module 12 explains how banks handle international banking services, including currency exchange, global money transfers, correspondent banking, and trade finance, while managing risk and compliance across borders.

Key Terminology

1Foreign Exchange (FX): The process of converting one currency into another based on exchange rates.
2Exchange Rate: The value of one currency compared to another, which fluctuates based on global market conditions.
3Spread: The difference between the buy and sell rate of a currency, used by banks as a source of revenue.
4International Banking: Financial services that support transactions and activities across different countries and currencies.
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13
44 Mins

Technology in Banking

Module 13 explains how technology powers modern banking, including core banking systems, customer data platforms, AI tools, and biometric security, and how these systems work together to improve efficiency, service, and security.

Key Terminology

1Core Banking System: Centralized software that manages all banking operations such as accounts, deposits, loans, and transactions in real time across all branches.
2Real-Time Processing: Immediate updating and processing of transactions across the banking system without delays.
3CRM (Customer Relationship Management): A system used to store and manage customer interactions, service history, and preferences to improve customer service.
4Customer Data Platform (CDP): A system that combines data from multiple sources to create a unified, 360-degree view of the customer.
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14
44 Mins

Risk Management

Module 14 introduces the main types of banking risk and explains how financial institutions manage and control them to maintain stability and ensure continuous operations.

Key Terminology

1Risk Management: The process of identifying, assessing, and controlling financial and operational risks in banking.
2Operational Risk: Risk of loss from internal processes, human error, system failures, or fraud.
3Credit Risk: Risk that a borrower will fail to repay a loan or meet financial obligations.
4Credit Assessment: Evaluation of a borrower’s ability to repay based on financial history and stability.
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15
45 Mins

Career Advancement in Banking

Module 15 explains how banking professionals can grow from entry-level roles to senior positions through experience, certifications, networking, and ongoing education.

Key Terminology

1Career Progression: The structured pathway of advancement in banking roles, typically from teller to personal banker to management positions.
2Teller: An entry-level banking role responsible for handling basic customer transactions such as deposits, withdrawals, and payments.
3Personal Banker: A mid-level role focused on customer relationships, account management, and basic financial product recommendations.
4Branch Manager: A senior role responsible for overseeing branch operations, staff performance, compliance, and business targets.
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Professional Certification

Complete 15 modules to unlock your verified certificate.