Active Curriculum

Transport & Delivery
Workforce

Build Canada's next-generation delivery, logistics & EV fleet workforce.

Learner
Syllabus Overview

Structured learning journey.

1
44 Mins

Transportation Industry Overview

Module 1 introduces the transportation and delivery industry, covering logistics, last-mile delivery, courier and freight services, career pathways, and key industry trends shaping the future of transportation.

Key Terminology

1Logistics: The planning, coordination, movement, and storage of goods throughout the supply chain.
2Supply Chain: The network of organizations, people, and activities involved in producing and delivering products to customers.
3Transportation: The movement of goods or people from one location to another.
4Distribution: The process of delivering products from suppliers or warehouses to customers.
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2
43 Mins

Driver Safety & Defensive Driving

Module 2 covers defensive driving, hazard awareness, weather adaptation, and collision avoidance to help drivers operate safely and reduce road risks.

Key Terminology

1Defensive Driving: A proactive driving approach that focuses on anticipating hazards and preventing accidents.
2Situational Awareness: Continuously monitoring surroundings, traffic, and road conditions while driving.
3Following Distance: The space kept between your vehicle and the one ahead to allow safe reaction time.
4Three-Second Rule: A guideline for maintaining safe following distance under normal conditions.
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3
42 Mins

Vehicle Inspection & Maintenance

Module 3: Vehicle Inspection & Maintenance covers vehicle inspections, fluid and tire checks, basic maintenance, and identifying mechanical issues to ensure safe and reliable operation.

Key Terminology

1Vehicle Inspection: A systematic check of a vehicle’s condition to ensure it is safe and functional.
2Pre-Trip Inspection: A safety check completed before driving to identify any issues with the vehicle.
3Post-Trip Inspection: A check completed after driving to identify any new problems or damage.
4Engine Oil: A fluid that lubricates engine parts and reduces friction and wear.
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4
45 Mins

Electric Vehicle (EV) Fundamentals

Module 4: Electric Vehicle (EV) Fundamentals covers EV components, battery systems, regenerative braking, and the key differences between electric and gasoline vehicles.

Key Terminology

1Electric Vehicle (EV): A vehicle powered by electricity instead of gasoline or diesel.
2Battery Pack: The main energy storage system in an EV that powers the electric motor.
3Electric Motor: The component that converts electrical energy into motion to move the vehicle.
4Power Control System: Manages how electricity flows between the battery and motor.
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5
41 Mins

EV Charging Infrastructure

Module 5: EV Charging Infrastructure covers EV charging types, major charging networks, route planning with charging stops, and proper charging etiquette.

Key Terminology

1Electric Vehicle Charging: The process of supplying electricity to recharge an EV battery.
2Level 1 Charging: Slow charging using a standard household outlet.
3Level 2 Charging: Faster charging using a dedicated charging station.
4DC Fast Charging (Level 3): High-speed charging for rapid battery recharge.
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6
45 Mins

Route Planning & GPS Optimization

Module 6: Route Planning & GPS Optimization covers GPS navigation, route optimization, traffic analysis, and fuel and energy efficiency routing to improve transportation and delivery operations.

Key Terminology

1Route Planning: The process of selecting the most efficient path to complete a trip or delivery route.
2GPS (Global Positioning System): A satellite-based navigation system that provides location and routing information.
3GPS Navigation System: A device or application that provides directions and route guidance.
4Real-Time Navigation: Navigation that updates routes based on current traffic and road conditions.
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7
42 Mins

Package Handling & Loading

Module 7: Package Handling & Loading covers safe lifting techniques, load securement, fragile and hazardous goods handling, and effective vehicle organization to ensure safe and efficient deliveries.

Key Terminology

1Proper Lifting Techniques: Safe methods of lifting that reduce strain and prevent injury by using the legs instead of the back.
2Load Securement: The process of fastening cargo to prevent movement during transport.
3Weight Distribution: The even placement of cargo in a vehicle to maintain balance and stability.
4Center of Gravity: The point where a vehicle’s weight is evenly balanced, affecting stability and handling.
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8
42 Mins

Digital Delivery Tools

Module 8 covers the use of delivery apps, real-time tracking, digital signatures, and photo proof of delivery to improve efficiency and communication in modern delivery operations.

Key Terminology

1Digital Delivery Tools: Software and technology used to manage, track, and confirm deliveries in real time.
2Delivery Management System: A platform that organizes, assigns, and monitors delivery tasks for drivers and dispatchers.
3Route4Me: A route optimization app used to plan efficient multi-stop delivery routes.
4Onfleet: A delivery management platform that provides real-time tracking and driver coordination.
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9
45 Mins

Customer Service for Drivers

Module 9 covers professional behavior, customer communication, handling delivery issues, and building customer loyalty in delivery and transportation roles.

Key Terminology

1Customer Service: The support and communication provided to customers during and after delivery.
2Professional Appearance: Maintaining a clean, presentable look that reflects company standards.
3Professional Demeanor: The attitude and behavior a driver shows while interacting with customers.
4Customer Communication: Clear and respectful exchange of information with customers about deliveries.
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10
44 Mins

Regulatory Compliance

Module 10 covers key laws and safety regulations in transportation, including driving hour limits, licensing, dangerous goods handling, and insurance requirements to ensure safe and legal operations.

Key Terminology

1Regulatory Compliance: Following all laws, rules, and safety standards in transportation operations.
2Hours of Service (HOS): Regulations that limit driving time and require mandatory rest periods.
3Fatigue: Physical and mental tiredness that can reduce driver safety and reaction time.
4Electronic Logging Device (ELD): A digital system that records driving hours and rest periods automatically.
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11
42 Mins

Urban Delivery Challenges

Module 11 explores the challenges of urban deliveries, including traffic congestion, parking limitations, high-rise building access, and bike courier operations, while focusing on strategies to improve efficiency and safety.

Key Terminology

1Urban Delivery: The transportation and delivery of goods within densely populated city environments.
2Traffic Congestion: Heavy traffic conditions that slow vehicle movement and increase travel times.
3Route Optimization: The process of selecting the most efficient route to reduce travel time and delays.
4GPS Navigation: A satellite-based system used to provide directions and real-time route guidance.
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12
44 Mins

Technology & Fleet Management

Module 12 covers how technology is used in transportation to track vehicles, monitor driver performance, manage fuel or energy use, and schedule vehicle maintenance to improve efficiency and safety.

Key Terminology

1Fleet Management: The coordination and supervision of vehicles, drivers, and operations to improve efficiency and safety.
2Telematics: Technology that combines GPS and vehicle data systems to monitor and transmit operational information.
3Fleet Tracking: Real-time monitoring of vehicle locations and movements using GPS systems.
4GPS Navigation: A satellite-based system used to provide directions and route guidance.
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13
45 Mins

E-Commerce & Gig Economy

Module 13 covers how gig economy delivery platforms work, the difference between contractors and employees, and how drivers manage taxes, expenses, and earnings in app-based delivery jobs.

Key Terminology

1Gig Economy: A work system based on short-term, flexible, app-based jobs rather than permanent employment.
2Delivery Platforms: Apps such as Uber Eats, DoorDash, and Amazon Flex that connect drivers to delivery jobs.
3Independent Contractor: A self-employed worker responsible for their own taxes, expenses, and work schedule.
4Employee: A worker hired by a company with set wages, schedules, and benefits.
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14
41 Mins

Health & Wellness for Drivers

Module 14: Health & Wellness for Drivers covers how drivers can stay healthy and safe by focusing on ergonomics, managing stress and fatigue, proper nutrition and hydration, and maintaining a balanced work-life routine.

Key Terminology

1Ergonomics: The study of designing workspaces and habits to reduce strain and prevent injury.
2Driver Wellness: Overall physical and mental health of a driver while on the job.
3Stress: Mental or emotional pressure caused by workload, time limits, or driving conditions.
4Fatigue: Physical and mental tiredness that reduces alertness and reaction time.
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15
45 Mins

Career Development in Transportation

Module 15: Career Development in Transportation covers career growth in the industry, including moving from driver roles into dispatcher or supervisor positions, CDL pathways, key certifications, and basic resume and interview preparation.

Key Terminology

1Career Progression: The process of advancing from entry-level roles to higher positions in an industry.
2Dispatcher: A worker who assigns routes, manages drivers, and coordinates deliveries.
3Supervisor: A person who oversees drivers and operations to ensure performance and safety.
4CDL (Commercial Driver’s License): A license required to operate large commercial vehicles such as trucks and buses.
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Professional Certification

Complete 15 modules to unlock your verified certificate.